Refund Policy

Ross Chiropractic Centre aims to provide clear and fair payment and refund arrangements for our patients.

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Individual Appointments

Payment is generally made at the time of consultation. If a payment error or overpayment occurs, please contact reception so it can be corrected.

We do not charge fees for cancelled or missed appointments.

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Prepaid Chiropractic Visits

Patients who purchase a prepaid package of 12 chiropractic visits may request a refund of their unused balance.

When calculating a refund, visits already used are charged at the standard consultation rate of $45 per visit, rather than the discounted prepaid rate.

The refund is calculated as follows:

Refund = Amount paid − (Number of visits used × $45), to a minimum of $0.

If the value of visits already used equals or exceeds the amount originally paid, no refund is payable for the unused visits.

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Regular Care Memberships

Patients wishing to cancel a regular care membership should contact reception.

Any refund or adjustment will be considered in accordance with the membership terms agreed upon at enrolment and applicable New Zealand consumer law.

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Consumer Rights

Nothing in this policy limits or excludes any rights patients may have under applicable New Zealand consumer legislation.

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Contact Us

Ross Chiropractic Centre

34 Ingestre Street, Whanganui 4500

Phone: 06 345 5229

Email: rosschiro@outlook.com