Privacy Policy
Ross Chiropractic Centre
34 Ingestre Street, Whanganui 4500, New Zealand
Our Commitment to Privacy
Ross Chiropractic Centre respects your privacy and is committed to handling personal and health information in accordance with the Privacy Act 2020 and the Health Information Privacy Code 2020.
Information We Collect
We may collect personal information such as your name, contact details, appointment information, relevant health history, examination findings, clinical records and payment information.
Information is collected directly from you wherever practicable, or from other sources where authorised or permitted by law.
How We Use Your Information
We collect and use information to provide chiropractic care, manage appointments, maintain clinical records, process payments, administer ACC claims where applicable, and communicate with you about your care.
Providing relevant information is generally voluntary, although insufficient information may limit our ability to assess your needs or provide appropriate care.
Website and Email Enquiries
Our website provides information about our clinic and services. Appointments are currently arranged by telephone or email.
If you contact us by email, we use the information you provide to respond to your enquiry and, where appropriate, arrange appointments.
Our website is hosted by Wix, which may process technical information, including cookies and website usage data, as part of operating the website.
Clinical Records and Confidentiality
Patient records are managed using Cliniko, our practice management system.
We take reasonable steps to protect personal and health information from unauthorised access, use, disclosure or loss.
Information may be processed or stored through third-party service providers, including providers operating outside New Zealand, subject to applicable privacy requirements.
Sharing Information
We do not sell patient information.
Health information may be shared with other healthcare providers, ACC or other relevant organisations where authorised, necessary for the purposes for which it was collected, or otherwise permitted or required by law.
Access and Correction
You have the right to request access to personal and health information we hold about you and to request corrections where information is inaccurate or incomplete, subject to applicable legal requirements.
Retention of Information
We retain clinical records for the periods required by New Zealand law and dispose of information appropriately when it is no longer required.
Privacy Enquiries and Complaints
If you have questions or concerns about how your information is handled, or wish to request access or correction, please contact:
Ross Chiropractic Centre
34 Ingestre Street, Whanganui 4500
Phone: 06 345 5229
Email: rosschiro@outlook.com
If you are dissatisfied with our response to a privacy concern, you may contact the Office of the Privacy Commissioner at www.privacy.org.nz.
Policy Updates
This policy may be updated to reflect changes in our services, systems or legal obligations.